Achieve quick ROI on your CX: How small businesses innovate at scale
Zendesk
APRIL 2, 2021
During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.
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