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The CSAT: Measuring CustomerSatisfaction in a Contact Center. Low customersatisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. What is customersatisfaction (CSAT)? Source:- Wikipedia.
Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. Here are some related product-market questions that help measure customersatisfaction : How would you rate your overall satisfaction with [Product or Service Name]?
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