Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

MARCH 11, 2023

I have been watching the American Customer Satisfaction Index for over 20 years. After nearly two decades of investment in customer experience, only 20 percent of organizations have managed to improve their customer satisfaction scores—leaving the vast majority, 80 %, having failed to do so. Check it out here.

Customer Satisfaction 17

Customer Satisfaction Customer Expectations Customer Experience 17

Comm100

APRIL 9, 2021

This is known as self-serve, and the great news is that it is a popular and expected channel – 70% of customers expect a company’s website to include a self-service application. Building relationships like this can result in improved customer satisfaction and are key to loyalty. Wrap-up.

Retail 71

Retail AI Social Media Start-ups 71