eglobalis

JULY 31, 2024

By understanding and leveraging MarTech, businesses in this region can achieve unparalleled customer satisfaction, expansion and loyalty. Similarly, the LATAM, NAM and EMEA, with their distinct market dynamics and customer expectations, are greatly benefiing from tailored MarTech strategies to enhance CX.

Customer Experience 452

Customer Experience Social Media Predictive Analytics AI 452

eglobalis

APRIL 27, 2025

Bring together teams from customer service, sales, IT, and operations for joint workshops. Through autonomous reasoning, contextual intelligence, and real-time execution, agentic AI has begun redefining what customers expect and what enterprises must deliver.

AI 248

AI CX B2B Compliance 248

Intercom

JULY 25, 2022

Effective customer engagement holds the key to customer retention and loyalty. In the digital age, modern customers want and demand easy, proactive, personal and efficient experiences at scale. Organizations who deliver on customer expectations can expect big business results.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Aquire

JANUARY 6, 2022

As more and more consumers go online for their buying needs, companies are increasingly turning to the ecommerce chatbot to meet evolving customer expectations and deliver instant, personalized, and seamless shopping experiences. What is an ecommerce chatbot?

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Zendesk

NOVEMBER 16, 2021

The concept of customer service should be a part of a successful sales pipeline , but at the end of the day, many sales are about pushing the product, not necessarily resolving issues. Customer satisfaction is an element, but not the point of the sales team. How sales benefits customer service.

Sales 98

Sales Customer Service Non-Profits Start-ups 98

Shep Hyken

NOVEMBER 28, 2022

When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

Intercom

JULY 26, 2022

That means a customer can begin their journey with your brand by engaging with an ad on social media or an email marketing campaign, and continue it physically or digitally on different channels without ever having to start over.

Customer Experience 69

Customer Experience CX Omnichannel Social Media 69