Remove Customer Expectations Remove Customer Service Sales Remove Manufacturing
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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

Industry-Specific Agentic Tools In finance, healthcare, and manufacturing, vendors are launching compliant, vertical-focused agents. Several companies across tech, telecom, and manufacturing have shared success stories that reflect both the value and the complexity of real-world deployments.

AI 249
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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

Discover the top trends transforming customer engagement. Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

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5 Top Customer Service Articles of the Week 11-28-2022

Shep Hyken

When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?