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Bring together teams from customerservice, sales, IT, and operations for joint workshops. Step 2: Secure Executive Buy-In and Assemble a Cross-Functional Team Obtain sponsorship from C-level executives by showing expected ROI and competitive benefits. Present industry case studies and forecasted improvements.
And contact center and training leaders can also certify agent readiness to engage with live customers and prospects through their Simulation Scorecard and Immersion Call Listening. Agents use their newfound confidence and proficiency to deliver consistently superior customer and prospect experiences while hitting your KPIs.
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