Beyond Philosophy

MARCH 28, 2016

This better memory is what Customers think of the next time they need something you offer, and it is what brings them back. Not only does an investment in the experience improve the Customer Loyalty, but it also reduces the costs associated with your Customer Service channels.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

Intercom

NOVEMBER 30, 2023

Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. Now, our customers don’t have to outsource their phone support software. That’s why we created Intercom Phone. And it was kinda stressful.

Start-ups 98

Start-ups Technology Technology Gaming 98

Intercom, Inc.

APRIL 21, 2022

Phone calls have been the bread and butter for support teams for decades, but they can’t singlehandedly meet ever-increasing customer expectations for quick and seamless support. That’s why we created Switch – not to eliminate the option of phone support but to help our customers expand their users’ options.

Start-ups 118

Start-ups Gaming Technology Technology 118

Helpt

AUGUST 25, 2023

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Each approach comes with its advantages and challenges, and the choice may significantly impact your operational efficiency, customer satisfaction, and long-term growth.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Steven Van Belleghem

JANUARY 31, 2023

So it’s pretty natural that more and more customers expect your organization to become part of the solution. You know, companies like Procter and Gamble, Unilever or McKinsey. And that is going to be a huge challenge when it comes to dealing with the Never Normal Customer.

Gambling 109

Gambling Social Media Start-ups Gaming 109