Customer Expectations Customer Service Transportation 
eglobalis
NOVEMBER 3, 2024
Cisco also exemplifies this approach, particularly in its B2B customer service for enterprise solutions. Nokia’s CX strategy reflects this adaptability, as the company continuously gathers feedback from clients in telecommunications, transportation, and energy sectors to adjust its offerings.
ECXO
NOVEMBER 19, 2024
Whether it’s using AI to streamline customer support or adopting new channels to engage with customers, staying innovative ensures you can adapt to ever-changing customer expectations. Application in CX : • Customer Feedback Loops : Establish mechanisms for collecting, analyzing, and acting on customer feedback.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
NOVEMBER 3, 2024
As we gear up for another exciting holiday season at Michael Kors, I wanted to share our comprehensive strategy for delivering exceptional customer service during our busiest time of the year. We host regular update calls with stakeholders from our distribution center, e-commerce, transportation, IT, store, and omnichannel teams.
Fonolo
JUNE 26, 2019
While many factors are at play here, the growth of the mobile app market has been partly driven by the fact that more and more businesses are integrating mobile apps into their customer service strategies. The Customer Service Takeaway: Customers want convenience on their terms, not yours.
Aquire
MAY 24, 2021
According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Redefining the airline customer experience.
Shep Hyken
DECEMBER 3, 2021
He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States.
Fonolo
AUGUST 27, 2020
Patronizing your customers is one of the fastest ways to lose trust. Customer service can be repetitive. Customers forget key information all the time, so it’s important to remember that you’re there to help them remember it next time. But to the customer, it says, “Sorry, but you’re on your own.”
Expert insights. Personalized for you.
442 
Let's personalize your content