ClearAction

JULY 23, 2023

Accounts receivable managers are communicating with customers to arrange and collect payments for products and services provided. There may be several other groups in your company who are interfacing with or directly addressing needs of customers. Silo Focus for B2B CXM Governance 2. What are some of the opportunity costs?

Government

SurveySensum

MARCH 20, 2024

With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace. CXM tools are instrumental in creating a customer-centric approach within organizations.

Customer Experience Management

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. Shift to modern thinking for Customer Service value truths in your current strategic planning. Customer Service rescues value from churning to competitors. And it should NOT be a revenue center.

Customer Service

ClearAction

NOVEMBER 16, 2023

There was a wonderful window of opportunity for VoC managers to inject customer focus into each of these challenges, but unfortunately, few VoC managers were poised to do so with appropriate insights or political positioning. It respects the fact that business success depends on meeting or exceeding customer expectations.

VOC