UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Contact Center Machine Learning Artificial Intelligence 72

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. This process helps you understand brand mentions, customer sentiments, emerging trends, and competitor strategies. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 78

Retail AI Customer Experience E-commerce 78

Ameyo Callversations

FEBRUARY 16, 2022

Artificial intelligence and machine learning are slowly becoming conventional territories for several industries. Personalize Customer Experience. Nearly, sixty-three percent of customers expect to get personalized service. Today you can see a rise in using conversational bots for assisting customers over text.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. Adding customer service chatbots to your website, live chat and messaging platforms, mobile apps, and social media accounts allows you to meet customers where they are on their preferred channels.

AI 52

AI ML Machine Learning Artificial Intelligence 52

CommBox

JUNE 17, 2024

By using machine learning algorithms, AI chatbots create personalised interactions that feel just like chatting with a human at lightning speed. This round-the-clock availability nurtures trust and loyalty and ensures that customers receive immediate, precise support, raising the bar for customer service.

AI 52

AI Customer Service CX E-commerce 52

Neosperience

JULY 25, 2023

Immersed in what the scholar Henry Jenkins calls “ convergent culture ”, a landscape in which stories unfold and meet between screens, pages of paper and console joysticks, we expect totalising and immersive experiences – both in free time and in purchases. Multichannel is not enough!

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Aquire

JULY 26, 2021

Indeed the statistics show that 90 percent of customers expect smooth interactions across multiple channels and devices, highlighting the importance of omnichannel readiness for today’s businesses. Making use of the right technology means providing customers with not only what they want when they want it, but where they want it to.

Technology 52

Technology Technology Artificial Intelligence E-commerce 52

Intercom, Inc.

OCTOBER 13, 2022

As customer expectations of the service you provide rise and rise, you need to design the experience yourself to match their expectations and keep customers engaged and happy. And fourth, in-product messaging is increasingly customers’ preferred channel. We’ve also updated how article suggestions work.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Ameyo Callversations

NOVEMBER 23, 2021

Businesses can avoid making customers wait on hold for long periods of time, especially when they want an answer to something simple. There’s a strong correlation between the growth of technology and customer expectations, and as technology advances, so do customers’ demands.

Technology 52

Technology Technology Customer Service E-commerce 52

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. As US Consumers Get More Cautious, Consider These E-commerce Strategies Consumers are getting cautious with their spending.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. As US Consumers Get More Cautious, Consider These E-commerce Strategies Consumers are getting cautious with their spending.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

SugarCRM

JULY 9, 2024

This is where Customer Relationship Management (CRM) software powered by Artificial Intelligence (AI) comes into play. By leveraging AI, businesses can craft personalized experiences that not only meet but exceed customer expectations, fostering deep brand loyalty.

AI 26

AI Predictive Analytics E-commerce CRM 26

SurveySensum

JULY 20, 2023

Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. And how popular were they in the 90s?

Retail 52

Retail Customer Feedback CX Social Media 52