Customer Expectations E-commerce Social Listening 
Hodusoft
OCTOBER 14, 2022
With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 The e-commerce contact center has been realized as one of the most powerful tools in this battle.
CommBox
MARCH 2, 2022
Your team can execute customer engagement strategies such as running loyalty programs, special promo offers, and more to keep them coming back for more. Customer © Rawpixelimages | Dreamstime.com. While you should expect to receive comments from dissatisfied people, you need to have more glowing reviews about your service.
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SurveySensum
APRIL 28, 2025
Customers requested more structured communication, and Slack acted by building features that directly aligned with those insights, driving user satisfaction and retention. Understand Customer Expectations Better Irrespective of the good intentions that the business has, it may not be able to deliver what the customer is expecting.
SurveySensum
MARCH 3, 2025
It helps you stay relevant by adapting to changing customer preferences, identifies new market opportunities, and enables you to create timely and engaging content. For example , an e-commerce fashion retailer can analyze trending hashtags like #SustainableFashion to anticipate customer interest in eco-friendly clothing.
SurveySensum
MARCH 14, 2025
Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. This can be done through surveys, focus groups, interviews, and social listening tools.
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