Shep Hyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are 100 of the strangest things retailers have been asked by customers. by Bob Phibbs.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Experience Matrix

APRIL 26, 2024

Then, they grew more common in financial services, hospitality, and telecom, which are all industries that traditionally had pretty good customer data systems. Most recently, we’re seeing CDPs in education, healthcare, and government applications. That requires making customer data available at every interaction point.

AI 93

AI Education Hospitality Hospitality 93

Zendesk

MAY 17, 2022

Assessing CSAT after a purchase speaks to customers’ level of happiness with your product(s) or service(s). Gauging CSAT after onboarding can indicate which educational components are most helpful for your customers and which are ineffective. Hospitals: 69. Add customer self-service. Online travel agencies: 74.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Hodusoft

APRIL 17, 2024

As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. Personalized Experience Customers expect personalized experiences from auto attendance. Some of them are: 1.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Zendesk

JUNE 15, 2023

As the face of an organization, customer service is a critical component of any business. With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Don’t: Leave excess white space.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

The Success League

FEBRUARY 19, 2025

Whether its adjusting for business cycles, regulatory requirements, or customer expectations, a one-size-fits-all approach simply doesnt work. Like SMBs, non-SaaS companies have structural and operational differences that require adjustments to traditional customer success strategies. making localized expertise critical.

Construction 52

Construction Finance Healthcare Education 52

Qualtrics

JULY 17, 2019

Imagine as a manager asking an employee to go above and beyond to solve a customer problem when they don’t feel supported or adequately educated to do so. Put your employees in customers’ shoes. Providing employees with timely and relevant customer feedback is the most direct way to engage them in improving CX.

CX 29

CX Customer Experience Close the Loop Hospitality 29

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. Source: Microsoft.

Customer Service 142

Customer Service Contact Center Social Media Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. AI is going to radically make customers and customer success better.”

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

Aquire

JANUARY 16, 2022

Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant. We recently wrote about chatbots in education , too.). Chatbot use cases for business. Chatbots can do that and so much more. . Everything you wanted to know about chatbots. Get the guide.

Government 52

Government Healthcare Retail AI 52