eglobalis

JUNE 27, 2024

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 467

Customer Experience VOC Net Promoter Score Government 467

ECXO

JULY 29, 2024

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Totango

MARCH 28, 2019

Scary as they can be, however, customer complaints can actually be beneficial. Today’s customer-centered economy has increased customer expectations and left them only a click away from trying something new. Prevention through education. Reach out before your customers call. Prevention Through Education.

Scorecard 81

Scorecard Education Customer Relationship Customer Expectations 81

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What do you enjoy about customer service? The most useful interview questions for customer service role are…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What do you enjoy about customer service? The most useful interview questions for customer service role are…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Customers want unique, special and innovative.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Execs In The Know

FEBRUARY 16, 2023

Diane Porter, Director of Education and Instructional Design, was clear about why Sallie Mae uses Zenarate simulation training. “We We want our customers to walk away knowing that Sallie Mae did everything in our power to get them the best resolution possible,” said Porter.

AI 52

AI Scorecard Contact Center Compliance 52