article thumbnail

Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

If you have radio advertising in your plan, you should expect its effectiveness to drop considerably. Similarly, if you have events planned for this year, you should look to virtual alternatives. How do you communicate with customers when your business and their businesses are going through so much change?

Education 228
article thumbnail

How Well Do You Know the Six Customer Experience Performance Domains?

CX Journey

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. The success of the Association rides on its members. Analyze the feedback and use it to make improvements.