ECXO

DECEMBER 4, 2024

Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies Customer success has become a cornerstone for businesses aiming to foster long-term customer satisfaction, boost retention rates, and drive sustainable growth.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

eglobalis

JANUARY 7, 2025

Example: Siemens collaborated with manufacturing clients to prototype a predictive maintenance system. Explore Philips customer-centered innovation: [link] How AI is Impacting Design Thinking Artificial Intelligence (AI) is revolutionizing Design Thinking by enhancing its capabilities and enabling more data-driven and innovative approaches.

B2B 288

B2B CX Artificial Intelligence Predictive Analytics 288

ECXO

APRIL 13, 2023

Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. These include manufacturing and financial services. What do customers expect? Different, but the same.

Customer Experience 156

Customer Experience CX Hospitality Hospitality 156

Chip Bell

MAY 12, 2020

Lingerie factories began making camouflage netting; baby carriages were retrofitted into field hospital food carts. Still, we see liquor companies and perfume manufactures making hand sanitizers, car companies making ventilators, and apparel manufactures making masks. Much of the industrial world retooled to support the troops.

Manufacturing 64

Manufacturing Hospitality Hospitality Customer Expectations 64

Zendesk

MAY 17, 2022

Hospitals: 69. Manufacturing. Food manufacturing: 80. Add customer self-service. Our CX Trends Report revealed that 70 percent of customers expect a company to have a self-service portal or content available to them. Online travel agencies: 74. Energy utilities. Municipal: 73. Investor-owned: 72. Restaurant.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Lumoa

SEPTEMBER 10, 2018

Some experts say that you should be able to reply your customer within 5 minutes, others say within 24 hours. As a general rule, customers expect businesses to respond to their emails within an hour and three-quarters of online customers expect help within five minutes. What is real-time customer feedback?

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

Zendesk

MAY 3, 2021

That is where Zendesk can not only meet this new demand but do so while exceeding customer expectations, turning detractors into advocates, and increasing retention. Manufacturing. 2021 looks brighter: 54 percent of manufacturing companies anticipate having more budget to invest in CX technology. Healthcare.

CX 52

CX Entertainment Manufacturing Healthcare 52