Execs In The Know

MARCH 31, 2025

by Mike Myer, CEO and Founder of Quiq Customer expectations in the airline industry have reached new heights, and delivering a standout experience is no longer optional. Careful Evaluation of AI Solutions The team assessed options like Voice AI, Generative AI, and Conversational AI, balancing innovation with operational practicality.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Zendesk

JUNE 17, 2021

Customer expectations have shifted considerably over the past year. What are customer expectations? What are examples of customer expectations? How have customer expectations changed? 5 tips to meet and exceed customer expectations. What are customer expectations?

Customer Expectations 94

Customer Expectations Social Media Omnichannel AI 94

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Aquire

JANUARY 18, 2022

Omnichannel trends provide a window into the future. So, if you want to provide the kind of seamless customer experience across all your sales channels that modern consumers now expect — here are six key omnichannel trends to keep your eye on. Digital-first brands entering the brick-and-mortar space. Source: Forbes.com.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

Zendesk

OCTOBER 5, 2022

Meet your customers where they are, and be open to shifting tactics based on customer needs. Customers expect your software to be convenient and easy to use, and there’s no reason that your customer service should be any different. Customers’ needs and preferences are continuously changing. Learn more.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18],

AI 52

AI Customer Experience Healthcare Compliance 52

Uniphore

DECEMBER 7, 2021

Store B is actively facilitating the kind of holiday shopping customers expect. CX leaders should start looking beyond the transaction to create better experiences for their customers. Customers are even more on edge during the holidays, wanting information, deliveries or returns handled yesterday. including visual IVR.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Hodusoft

JUNE 27, 2024

Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software Do you know the top priority of today’s customers? Especially when it comes to the BFSI (Banking, Financial Services, and Insurance) sector, offering seamless, personalized services is key to securing lasting customer relationships.

Contact Center 59

Contact Center Omnichannel Customer Experience Social Media 59

CommBox

MAY 26, 2021

We all know that chatbots can resolve many customer interactions with ease and serve customers at all levels, mainly using websites and apps. The use of chatbots in the WhatsApp messaging app is an innovative way to resolve customer interactions using WhatsApp business append by that shorten the response time and save on live agents.

Omnichannel 98

Omnichannel AI Innovation Start-ups 98

ECXO

AUGUST 21, 2024

Successful customer experience organizations excel because they listen to their customers, understand their needs, and act accordingly. They learn from feedback, adapt, and continually improve their services to meet and exceed customer expectations. Reward innovation and experimentation.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Shep Hyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. In this post, we shall compare five customer expectations in 2021 to their reality. Reality: Customer Service generally feels like sales. .

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90

Hodusoft

APRIL 2, 2025

.” The irony, however, is that the contact centers of telecom companies can do better when it comes to responding to customers’ queries and resolving their issues. Be it the huge volume of contact requests or keeping up with the rising customer expectations, telecom contact centers face a wide array of issues in the present times.

Contact Center 52

Contact Center Omnichannel Sentiment Analysis Data Entry 52

Execs In The Know

MARCH 31, 2024

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Fonolo

MAY 6, 2021

The contact center industry boasts some of the most intelligent and innovative CX technologies out there. One of the most talked about in recent years is the Visual IVR, for its hugely positive impact on customer experience. still prefer phone or voice as their primary customer service channel.

CX 132

CX Contact Center Omnichannel Customer Satisfaction 132

Lumoa

JANUARY 9, 2018

That’s what we asked each of them: How do you see the future of customer experience?? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. Customers want unique, special and innovative.

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

CommBox

AUGUST 10, 2021

The private sector, on the other hand, demonstrates how innovation can enhance customer service and satisfaction. Multi-channel Customer Experience. Customers expect government agencies to deliver service digitally, as mentioned. Solution : Implement an omnichannel customer communication platform. .

Government 52

Government Omnichannel Customer Service Compliance 52

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services.

Customer Experience 98

Customer Experience Omnichannel Machine Learning Social Media 98

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. By 2028, it is expected to reach USD 34570.73

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service?

Innovation 52

Innovation Customer Service Omnichannel Finance 52

Aquire

OCTOBER 5, 2021

Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. At the same time, they want increasingly more personalized experiences and innovative support. How do you meet these evolving customer expectations? What is digital customer service? Be omnichannel.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

CommBox

AUGUST 4, 2021

Financial service consumers might entrust a bank with their entire fortune, and therefore have much higher expectations as customers. Those Customers expect every financial organization to be digital, accessible, and easy to use anytime and anywhere. . billion in 2024 — a dramatic increase (54%) from 2.4 billion in 2020.

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Personalized support through omnichannel expands. Seventy-one percent of consumers expect companies to deliver personalized interactions.

Customer Service 98

Customer Service Omnichannel CRM Contact Center 98

Hodusoft

FEBRUARY 22, 2022

HoduSoft partners with Signalmash to bring innovative UC products to US markets. HoduSoft has built an innovative suite of products over the years. Both HoduCC and HoduPBX are robust products, offering powerful communication experiences for customers and employees alike, backed by enterprise-grade security. ABOUT SIGNALMASH.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

Hodusoft

MARCH 22, 2022

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The event is one of the world’s premier customer engagement and business intelligence events. We were able to get first-hand feedback for our products and understand customer expectations.

Contact Center 98

Contact Center Innovation Government Omnichannel 98

SurveySensum

DECEMBER 11, 2023

That’s how the current way of shopping in this digital age is – the omnichannel shopping experience. This highlights a significant trend – customers aren’t sticking to a single device or channel to make a purchase. But what is omnichannel analytics and why and how can brands implement it? Amazing, right?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

Comm100

APRIL 26, 2022

Coupled with this, private sector innovation within the customer service space has grown expectations as today’s consumers enjoy fast, seamless, and convenient support wherever they are. This is piling pressure on governments to take notice and meet, or at least get closer to, these service expectations.

Government 98

Government CX Omnichannel Social Media 98

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Hodusoft

AUGUST 9, 2021

Businesses understand that customers are today multi-platform shoppers, which has made omnichannel presence a cornerstone of great customer experience. Key customer service challenges in the e-commerce sector . High volume of customer inquiries and requests. Track customer conversations on a single dashboard.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Are you facing challenges in delivering personalized customer support? Let’s get started!

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Execs In The Know

NOVEMBER 3, 2024

We host regular update calls with stakeholders from our distribution center, e-commerce, transportation, IT, store, and omnichannel teams. Looking Ahead As we approach this peak season, I’m confident that our comprehensive preparation will enable us to deliver the exceptional service our customers expect from Michael Kors.

E-commerce 105

E-commerce Customer Service Transportation Omnichannel 105

Hodusoft

NOVEMBER 24, 2021

It is difficult, if you are not an industry insider, to keep a tab on all the latest developments and know which call center tools are relevant for today’s customers. . What do customers expect? Customer experience is the only differentiator, and the quality of your customer service can either make or break your business.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Uniphore

OCTOBER 7, 2021

Delivering great customer service above and beyond what people expect relies on various best practices and innovations like Conversational Automation solutions to resolve customer service challenges. Discover how Uniphore’s AI technology can help you exceed expectations and deliver personalized customer service.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Comm100

FEBRUARY 6, 2023

It will also help you know what the customer expects depending on where they’re on their journey. This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education. Omnichannel experiences are important to financial institutions for two reasons.

Customer Experience 98

Customer Experience Omnichannel Social Media Touchpoint 98

Comm100

MARCH 21, 2022

With a need to drive down costs and prove value, improving service delivery in government today requires a focus on digital innovation. With that said, there are still many ways that governments can break down these silos, with digital omnichannel platforms being one. Set clear customer service expectations .

Government 93

Government Omnichannel CRM Technology 93

Execs In The Know

MARCH 10, 2025

Customer experience (CX) leaders werent just there to listen; they were there to tackle evolving CX together. Coming off the heels of the conference, one thing is clear: the pace of customer expectations is outstripping the speed of operational change. Businesses that dont adapt will fall behind. See you at the next summit!

CX 94

CX AI CX Transformation Artificial Intelligence 94