eglobalis

NOVEMBER 3, 2024

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX 442

CX B2B Innovation Sentiment Analysis 442

ECXO

NOVEMBER 19, 2024

Encourage collaboration among employees from different departments, such as marketing, customer support, product development, and sales. By fostering a culture where diverse perspectives are valued, companies can create innovative solutions that cater to a wide range of customer needs.

CX 296

CX Customer Experience Social Media Touchpoint 296

Execs In The Know

NOVEMBER 3, 2024

We host regular update calls with stakeholders from our distribution center, e-commerce, transportation, IT, store, and omnichannel teams. Looking Ahead As we approach this peak season, I’m confident that our comprehensive preparation will enable us to deliver the exceptional service our customers expect from Michael Kors.

E-commerce 105

E-commerce Customer Service Transportation Omnichannel 105

Shep Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Necessity is the mother of innovation. percent in 2020, compared to 2019.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

C3Centricity

OCTOBER 1, 2019

The offers of constant innovation and novelty have made us all more impatient and critical. And customer satisfaction is becoming insufficient to drive growth alone. to be the Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.".

Customer Satisfaction 75

Customer Satisfaction CRM Transportation Innovation 75