SurveySensum

APRIL 28, 2025

Customers requested more structured communication, and Slack acted by building features that directly aligned with those insights, driving user satisfaction and retention. Understand Customer Expectations Better Irrespective of the good intentions that the business has, it may not be able to deliver what the customer is expecting.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

ClearAction

NOVEMBER 11, 2022

Your non-customer-facing groups and partners learn how to prevent issue occurrence. Motivate prevention of issue recurrence and occurrence : Start out by conducting key driver analysis (correlation), followed by Pareto analysis, and then 5-why’s analysis.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

FEBRUARY 4, 2020

This is likely due to customers’ expectations rising faster than companies can keep up. A 3-5 year horizon is necessary. — CEO’s Guide to Growth through Customer-Centered Management. 3) Align from the top: Reframe corporate objectives in this way: “To meet our customers’ expectations for X, our financial stretch goal is Y.”

Customer Experience 62

Customer Experience Non-Profits Key Driver Analysis CX 62

ClearAction

JANUARY 12, 2022

Further growth in revenue and profitability is achieved through enterprise-wide anticipation of customers’ reactions: Preventing occurrence of customer issues is known as ’embedding customer-centricity DNA’ throughout your company’s culture. Examples of achievements that grew customer trust: 11.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Waypoint Group

MARCH 20, 2019

By highlighting who has participated (accounts and persona) and the key themes, ideally linked to financials to strengthen your case, you’ll gain alignment with those cross-functional parts of the business that need continuous improvement. When positioned this way we routinely see participation (response) rates at 60%+.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40

Qualtrics

AUGUST 25, 2021

Brand Impact Simulator uses a proven methodology — Johnson’s relative weight analysis — to understand the relationship between correlated variables. your key drivers) identified in the key drivers analysis correlate with dependent variables (i.e. brand equity or brand consideration score).

Key Driver Analysis 26

Key Driver Analysis Non-Profits Customer Acquisition Gaming 26