eglobalis

OCTOBER 9, 2024

Challenges : Balancing internal resources with customer expectations is always a challenge. It’s important to set realistic timelines and communicate them clearly to customers. Introducing features without considering these risks can lead to significant legal and operational issues.

Customer Feedback 516

Customer Feedback Compliance Innovation B2B 516

SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Whether its chat, email, or call transcripts, valuable VOC is everywhere – but are you making the most of it? So, how can you achieve this? Wrapping Up!

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

ClearAction

DECEMBER 26, 2022

When a brand is hard to work with, weak at meeting customer needs, or poor in generating positive interactions, it’s unnatural to expect opposite performance in the 3 customer loyalty factors. Instead, monitor behaviors and deliverables that are prerequisites to great customer experience. Customer Loyalty Factors.

CX 71

CX Customer Experience VOC Legal 71

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today 2. VoC Maturity Essentials – VoC Collaborators – VoC Transformers 3. Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Another hindrance to manager participation is VoC reporting.

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

DECEMBER 31, 2017

Here are 4 prerequisites for preventing recurrence of customers’ chronic issues: 1st Prerequisite: Understand Customers’ Realities. (1) 1) Is your voice-of-the-customer (VoC) approach designed to make your whole company smarter than your competition about your customers’ realities? how to be in-sync with customers?

Customer Experience 54

Customer Experience VOC Non-Profits Customer Experience Management 54

Waypoint Group

JUNE 13, 2018

Who is “the customer?” Perhaps you’re working on behalf of power users, architects, IT managers, procurement and legal folks, etc. Are those contacts * exclusively * your customer? Best to ask the customer what elements of CX and CS are working well and which aren’t working well.

CX 40

CX NPS Legal Customer Feedback 40