Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

OCTOBER 13, 2022

As customer expectations of the service you provide rise and rise, you need to design the experience yourself to match their expectations and keep customers engaged and happy. And fourth, in-product messaging is increasingly customers’ preferred channel. We’ve also updated how article suggestions work.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you see what drives customer satisfaction?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It lets you know why your customers may leave you.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you see what drives customer satisfaction?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Comm100

AUGUST 21, 2018

This shouldn’t be seen as a bad thing: With your live chat agents handling more complex queries, they will need more time to offer the helpful, nuanced responses that your customers expect of them. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45