Zendesk

APRIL 2, 2021

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

Innovation 52

Innovation CX Retail Start-ups 52

Chip Bell

OCTOBER 8, 2019

Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. It is much like a customer throws a service provider off their preferred list. It does not work that way.

Social Media 66

Social Media Customer Relationship Customer Loyalty Customer Expectations 66

Shep Hyken

OCTOBER 10, 2022

(Forbes) What do you do when you have numerous stores to run, loyal customers to keep satisfied and a pandemic that causes people to drop out of the workforce in droves? This was the question on the minds of owners/operators of a major fast-food chain, 26 of whom I worked with in southern Illinois and the eastern central Missouri area.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11