eglobalis

JULY 2, 2024

This simplicity overlooks the complexity of customer relationships and experiences, failing to capture nuanced feedback crucial for improving overall customer satisfaction. Only a coordinated sequence of data, measures, and metrics can provide a comprehensive view, ensuring customer satisfaction both before and after any interaction.

NPS 453

NPS Customer Feedback Net Promoter Score B2C 453

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Contact center managers know this implicitly.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveySensum : It is easier to identify and tag open-ended feedback and customer sentiments in real time with SurveySensums Text and Sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SugarCRM

AUGUST 27, 2024

For decades, manufacturers struggled to anticipate demands, better manage resources, and ensure streamlined operations to meet customer expectations and remain relevant and profitable. AI and ML-enriched CRM and ERP systems will enable manufacturers to gain even deeper insights into the data that enters the systems.

Manufacturing 49

Manufacturing CRM ML Predictive Analytics 49

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Ameyo Callversations

AUGUST 24, 2022

The AI-based chatbot industry is expected to become the driving force for business communications. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

OCTOBER 4, 2023

AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires. Learn more about Zendesk AI for customer service to take customer care to the next level and exceed customer expectations.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52