Remove Customer Expectations Remove Mystery Shopper Remove Net Promoter Score
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Addressing metrics gaps between bot-led and human-led service

Comm100

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Net Promoter Score – How likely is your customer to recommend your company’s services and products?

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Net Promoter Score – How likely is your customer to recommend your company’s services and products?