Remove Customer Expectations Remove Net Promoter Score Remove New Jersey
article thumbnail

The World Is Going Crazy

BeyondPhilosophy

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.