SurveySensum

JUNE 13, 2021

Provide real-time customer support. Tune into social listening. Provide real-time customer support. Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Aquire

OCTOBER 5, 2021

Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations? Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

SEPTEMBER 18, 2021

Ask yourself: how can your customer experience strategy help you achieve your long-term goals? What gaps exist between customer expectation and actual experiences? Where do we stand now in terms of customer experience? Start from there and ask: what do we need to make sure customers go through this stage seamlessly?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

AUGUST 2, 2021

That’s not only proactive customer service, that’s impressive. That’s because being proactive entails: Understanding what your customers expect, Having clear and fast-moving communication channels with customers and, Being able to identify issues as they arise and cook up customer service strategies in the blink of an eye.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Read the full story.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Types of customer feedback. Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Customer feedback management examples. Conversations in online forums.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52