Customer Expectations, Social Listening and Unstructured Data

4 Marketing Strategies to expand your CX Strategy

SurveySensum

JUNE 13, 2021

Provide real-time customer support. Tune into social listening. Harness data analytics. Provide real-time customer support. Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time.

Social Listening

Social Listening CX Unstructured Data Social Media

Unlock Customer Insights with Social Media Text Analytics

SurveySensum

MARCH 3, 2025

By automating actions based on real-time insights, you can scale your customer experience efforts without needing manual intervention at every step. Design Hyper-Personalized Customer Experiences Personalization is no longer a luxury – its an expectation. How Does Text Analytics Work for Social Media?

Text Analytics

Text Analytics Social Media Sentiment Analysis AI

Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

JANUARY 13, 2025

54% of customers save products online to buy later, while 53% check them in-store before purchasing. But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer.

Omnichannel

Omnichannel Social Media Sentiment Analysis Touchpoint

Tech Customer Success

4 Marketing Strategies to expand your CX Strategy

Unlock Customer Insights with Social Media Text Analytics

Unlock 360-Degree Customer Insights with Omnichannel Feedback

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