Zendesk

NOVEMBER 17, 2022

This added up to a net present value (NPV) of $23.1M—and Build better customer solutions with new CX tools. But with evolving customer expectations, the venerable company needed a new kind of tool: customer service software. The benefits of a support platform like Zendesk are calculable. The race to boost sales.

Social Media 97

Social Media Manufacturing Engineering Omnichannel 97

Zendesk

APRIL 2, 2021

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

Innovation 52

Innovation CX Retail Start-ups 52

Hodusoft

AUGUST 16, 2023

The term became popular in 1989 after Brookline-headquartered company ‘The World,’ the first internet service provider in the United States, started to provide internet services commercially. In the 80s, service providers such as America Online (AOL) and CompuServe started to provide limited access to the internet.

Entertainment 52

Entertainment Technology Technology Legal 52