Customer Expectations Text Analytics Unstructured Data 
SurveySensum
MARCH 3, 2025
But lets be honest – conversation online is very cluttered and unstructured and making sense of it is a challenge , well only if you are not implementing the right strategy the right way. Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics?
VOZIQ
APRIL 21, 2022
While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling. Here are six ways unstructured data strengthen customer retention strategies: 1.
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SurveySensum
OCTOBER 29, 2024
Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. It also identifies recurring issues customers mention, enabling you to address these proactively.
SurveySensum
JUNE 13, 2021
Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time. And customer support is no exception to this. . On-demand service apps have become popular in recent years.
SurveySensum
APRIL 28, 2025
Customers requested more structured communication, and Slack acted by building features that directly aligned with those insights, driving user satisfaction and retention. Understand Customer Expectations Better Irrespective of the good intentions that the business has, it may not be able to deliver what the customer is expecting.
SurveySensum
JANUARY 20, 2025
Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. What is Sentiment Analysis?
SurveySensum
SEPTEMBER 11, 2024
The future now stands on four pillars – data, AI, personalization, and convenience. This creates even more pressure on organizations to retain customers in an era where their preferences and expectations are changing quickly every day and as customer expectations change, so should CX strategies to accommodate these changes.
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