Fonolo

AUGUST 27, 2020

When it comes to transportation logistics and warehouse suppliers, their mistakes often result in a customer reaching out. But customers are looking for solutions and playing the blame game isn’t going to build customer loyalty. “It’s someone else’s fault.”

Contact Center 135

Contact Center Transportation Construction Customer Loyalty 135

UJET

FEBRUARY 11, 2020

Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

E-commerce 72

E-commerce Transportation Touchpoint Customer Expectations 72

Uniphore

JANUARY 25, 2022

Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And if tech companies aren’t bridging into more traditional industries, they are enabling more conventional counterparts with the technologically advanced tools that our modern customers expect.

AI 130

AI Artificial Intelligence Healthcare Legal 130

C3Centricity

OCTOBER 1, 2019

"to be the Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.". Although they don't specifically mention exceeding their customers' expectations, they are known for regularly giving extra in their customer service.

Customer Satisfaction 98

Customer Satisfaction CRM Transportation Retail 98

Shep Hyken

JANUARY 24, 2023

He talks about how companies can adapt to changing customer expectations by leveraging data and analytics. Top Takeaways: The optimal response time to a customer asking for support has more to do with the problem they are trying to solve than the channel they are using to reach out with.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. percent in 2020, compared to 2019. Necessity is the mother of innovation.

Customer Service 105

Customer Service Social Media Net Promoter Score Transportation 105

Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. your goals should really come from your customers and team.

Education 52

Education AI Artificial Intelligence Healthcare 52

SurveySensum

NOVEMBER 15, 2023

Key Takeaways: By actively listening to the voices of both riders and drivers and acting on their feedback, Uber has created a more reliable and enjoyable service, showcasing how structured product feedback programs can lead to enhanced user experiences and long-term success in the transportation industry.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

SugarCRM

FEBRUARY 20, 2024

Started by his grandfather in 1967, Andres and his family have been generationally committed to providing excellence in the shipping industry by tackling the lack of delivery logistics and reliable transportation methods in Columbia. Andres stated, “We also have a big Business Intelligence (BI) department.

CRM 26

CRM Sales Transportation Start-ups 26

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? Visitors can sit inside the cars, experience the touchscreen interface, and learn about advanced technologies.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45