Fonolo

MARCH 6, 2019

Another global network, the International Customer Service Association is a non-profit organization dedicated to supporting the professional development of leaders in the customer service industry, and mobilizing positive customer experience management. You can sign up for their newsletter here.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

CRM 66

CRM CEM Non-Profits Customer Experience 66

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? This, as they see it, may be indicative of hope among companies with programs that long-term customer value can be generated.

Non-Profits 84

Non-Profits Retail Entertainment Sales 84

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

CRM 59

CRM CEM Non-Profits Customer Experience 59

SurveySensum

DECEMBER 18, 2024

For example, NPS email surveys usually get high responses since customers find them to be non-intrusive. Also, it is easy to fill up an email survey since it gives enough buffer time for the customer to think and update. The survey response is bound to vary due to various factors.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

AUGUST 1, 2018

There’s no room for mistakes as tools like social media and customer survey’s enable customers to not only provide feedback easier, but share their negative experiences with others. Becoming the Next Customer Experience Manager. CX Project Manager, Customer Service/Support/Success Manager.

Customer Experience 49

Customer Experience Social Media Non-Profits Start-ups 49