Beyond Philosophy

OCTOBER 24, 2014

Too many times, management creates hurdles to this and upsets the Experience along the way. Leaving behind the “Proprietor’s Outlook.” Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it.

Net Promoter Score 74

Net Promoter Score CEM Outlook Customer Retention 74

SurveySensum

OCTOBER 23, 2023

The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. Best Features The tool comes with a variety of question types , like MCQs, open-ended questions, etc.

NPS 52

NPS Social Media Text Analytics Outlook 52

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Great customer support. Customer Feedback. Integrations. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 16, 2019

Keeping the customer’s end-to-end journey in mind is essential to maximizing customer lifetime value. 2nd Key to Retention-Rich Marketing: Alignment. CEO-CMO alignment right-sizes expectations for Marketing’s role in customer experience management and revenue growth.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59