PeopleMetrics

JANUARY 18, 2022

Customer satisfaction has always been a make-or-break consideration for businesses. Learning from your customers’ experiences gives you direct insight into what you’re doing well and where you can improve to drive more revenue, acquisition, and retention. What is customer satisfaction software?

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

AUGUST 30, 2024

In an industry where trust is paramount and multiple products and channels, providing an exceptional customer experience that establishes trust and creates a seamless experience across all channels is crucial to retaining customers and fostering financial success. Why is CX so Important in Financial Services?

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

Lumoa

FEBRUARY 20, 2018

Customer experience plays an important, if not the most important role in success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. Why do you need Customer Experience Management? Voice of the customer: where to start?

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

SurveySensum

JULY 2, 2023

Well CSAT tools will help you understand how satisfied your customers are, how you can reduce customer churn, and consequently, how you can improve your products and services. So without much ado, let’s jump straight into the list of top CSAT tools you can use to measure satisfaction. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

JULY 10, 2018

However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer. Companies receive real time feedback in massive volumes, if they only start listening to their customers. And yet still, acting on the customer feedback is hard.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Lumoa

NOVEMBER 29, 2021

However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. And yet still, acting on the customer feedback is hard.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

PeopleMetrics

APRIL 15, 2015

A deep understanding of customer measurement (e.g., But if they’ve never worked in the customer satisfaction space, you may buying appearance over substance. How long does it typically take to get your clients from contract to the first customer feedback invitation? Do you have text analytics integrated into your system?

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

SurveySensum

DECEMBER 4, 2024

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. In banking, it is crucial to gauge customer satisfaction and loyalty. NPS metric is used to gauge a business’s customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Experience Investigators

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

JANUARY 25, 2021

CSAT The Customer Satisfaction Score (CSAT) is a straightforward piece of customer satisfaction methodology. It measures customers’ happiness with a service, product, or experience by using one direct question like: “How happy were you with our service?”

Net Promoter Score 78

Net Promoter Score Text Analytics NPS Artificial Intelligence 78

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Analytics was once the domain of a few experts, but today the power of analytics is available to a much wider audience.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

PeopleMetrics

FEBRUARY 25, 2022

This complete introduction to CX will review everything you need to hit the ground running: Customer Experience FAQ. Benefits of Customer Experience. CX Management and High-Impact Customers. The Customer Experience Management Process. How to Improve Your Customer Experience.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When you have too many customer personas and a huge audience pool, you need to manage it. Text Analytics. Text Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 1, 2024

5 Steps to Create An Exceptional Customer Experience Management Framework I’ve said it many times and it still holds true, customer feedback is the key to delivering exceptional, even WOW customer experience. That’s exactly what a good customer experience management framework helps in achieving.

Customer Experience 52

Customer Experience Text Analytics NPS Business Growth 52

SurveySensum

OCTOBER 11, 2023

SurveySensum As we delve into AskNicely alternatives, SurveySensum emerges as a top survey-creating tool that redefines how businesses collect and utilize feedback to increase customer satisfaction. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

JANUARY 7, 2021

You want to figure out why some customers never contact your brand but instead are turned on to your competitors. Some text analytics tools allow you to measure these comments, so you can use this to measure this part of the journey. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 78

Touchpoint Customer Journey Map Social Media Text Analytics 78

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. It is known for taking action on customer feedback that ACTUALLY impacts your revenue.

CX 52

CX Start-ups Actionable Insights Text Analytics 52

Retently

NOVEMBER 6, 2018

Customer feedback thus becomes time-consuming and expensive to analyze, interpret, and sort through. The solution would be to use a text-analytics service like MonkeyLearn , which offers up to 300 queries per month for free. We described our own experience of automating this process in this article. The result?

Net Promoter Score 72

Net Promoter Score NPS Close the Loop Text Analytics 72

SurveySensum

FEBRUARY 2, 2024

And guess what – on average, companies that put in the work to improve the customer experience see a 42% improvement in customer retention, and a 33% improvement in customer satisfaction. And to do that you need to track your customer engagement metrics , using a robust customer feedback tool.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Question Branching and Skip Logic: This feature helps provide a personalized survey experience to respondents by guiding them to relevant questions based on their prior responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JUNE 6, 2024

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

AUGUST 14, 2024

SurveySensum SurveySensum is an end-to-end customer experience management platform that enables businesses to gather, manage, track, and analyze customer interactions across multiple sources and consolidate all data onto a single dashboard for better understanding.

CX 52

CX Social Media Start-ups AI 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 18, 2024

Here creating an omnichannel customer experience ensures that customers have unified experiences regardless of where their shopping journey originated from. This ultimately boosts customer satisfaction as customers can switch channels in their shopping journey and not lose the experience across any channel.

Omnichannel 52

Omnichannel Customer Experience Social Media Touchpoint 52

SurveySensum

OCTOBER 23, 2023

Question branching and skip logic features allow users to create a more personalized survey experience. The Text Analytics software enables users to get actionable insights from open-ended feedback. Also provides multi-channel feedback management, like chatbots, support tickets, app reviews, etc.

NPS 52

NPS Social Media Outlook Text Analytics 52

SurveySensum

OCTOBER 3, 2024

Are you truly listening to the voice of your customers ? SurveySensum is the one customer experience management tool that can help you answer these questions. It analyzes website feedback to enhance user experience, navigation, and page quality. Best Features AI-driven text analytics for in-depth feedback analysis.

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

SurveySensum

JANUARY 18, 2024

I recently had an awful experience! I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52