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CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

Customer Experience is just the best… not just the work, but the people doing the work. I came into CX through the left-field of Customer Service. I’d been managing a small software support team at UL for quite a few years, and honestly was pretty fat and happy with the whole situation.

CX 52
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11 expert tips on how should you deal with angry customers

SurveySensum

Despite the best of your efforts to offer an excellent product/service, sometimes you aren’t able to live up to their expectations. Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. A few years back, Delta Airlines was caught in a similar scenario.