Digital Transformation and its impact on Customer Experience
SurveySensum
SEPTEMBER 14, 2020
Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Customer behavior has changed due to the pandemic. Digital has become the new channel of interaction amongst the customers. .
Let's personalize your content