Customer Experience Management CX CX Transformation 
ECXO
MAY 11, 2023
In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models.
Lumoa
MARCH 5, 2018
B2C customer experiences have set the tone of CX transformation. All the people, who receive advanced personalized customer treatment, come to work and. very often experience the same old "traditional" system. So, what is actually happening to B2B customer experiences? Does it sound familiar?
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Confirmit
DECEMBER 12, 2018
A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event. The event brought together speakers from the likes of Sky, Uber and of course Confirmit, to discuss the transforming CX horizon.
CX Journey
FEBRUARY 12, 2015
Before continuing, first quickly re-read the above, changing your context from personal to customer experiences. Then, having done that, let’s turn back to address the three questions posed from a CX perspective… 1. Simply put, your customer experience doesn''t exist in a vacuum. How can it NOT be about me?
Customers That Stick
NOVEMBER 10, 2014
Customer Service 24 Tips: Customers Want it Easy & Valuable - How hard is it for your customers to do business with you? Customer Engagement is the Capstone of Customer Experience Management - The end of a 10 part series with a look into customer engagement and why trust is so important.
Lumoa
MAY 19, 2020
While the potential revenue losses are enough to get any CEO’s attention, many companies still aren’t making CX a priority. A study by Acquia found that while 82% of marketers feel that they deliver a positive customer experience, only 10% of customers agree with that sentiment. Explore options. Present your case.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.
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