Lumoa

APRIL 14, 2021

Johanna has a history of working in big corporates like Nokia and Microsoft, working with business strategy and development, which lead her into the customer experience field. She knows what the CX-related challenges organizations are facing since she has been there herself. But how did your cx journey start?

Customer Experience 88

Customer Experience CX Net Promoter Score Start-ups 88

Fonolo

OCTOBER 6, 2020

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. #CX CX #custserv Click To Tweet. Customers don’t want to call you in the first place; they definitely don’t want to call you twice.

Hospitality 126

Hospitality Hospitality Customer Satisfaction Customer Loyalty 126

SurveySensum

DECEMBER 18, 2024

Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family. But how can you know if it is a good or bad NPS score ? Scroll down and find out.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Lumoa

NOVEMBER 29, 2021

Most business leaders believe that customer experience will be the key driver of their company’s competitiveness going forward. However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

Lumoa

JULY 10, 2018

Most business leaders believe that customer experience will be the key driver for their company’s competitiveness going forward. However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

PeopleMetrics

JANUARY 18, 2022

Customer satisfaction software is any tool or platform that a business uses to measure its customers’ satisfaction with the products, services, or experiences it offers. It can come in a number of forms, from comprehensive customer experience (CX) platforms to simple online survey tools. Full support.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

VOZIQ

APRIL 8, 2022

This book talks about personalized content platforms that tailor content to individual customer’s needs and can even personalize based on reading patterns, interests, and keywords. Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program. Author: Jeff Sheehan.

Customer Experience 40

Customer Experience Hospitality Hospitality Touchpoint 40

Customer Bliss

JULY 6, 2018

“An actionable, smart, and fun book everyone in hospitality should read. The Make Mom Standard for How to Treat Your Customers has been on sale for a little less than a month now, and I’m immensely grateful for all of the positive reviews it’s received. Treat Your Customers with Humanity and Respect.

CXM 40

CXM CX Hospitality Hospitality 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. CX leaders use metrics wisely to: Understand trends. And many others.

CEM 40

CEM Net Promoter Score CRM Voice of the Customer 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. CX leaders use metrics wisely to: Understand trends. And many others.

CEM 40

CEM Net Promoter Score CRM Voice of the Customer 40

SurveySensum

JUNE 18, 2019

Across the globe, businesses are pouring more resources than ever into enhancing product or service usability to build strong customer experience (CX). In recent years, customer experience has become a major thing. An integrated customer feedback mechanism can help in reigning positive experience.

Artificial Intelligence 40

Artificial Intelligence AI Customer Experience Hospitality 40

Qualtrics

FEBRUARY 12, 2019

One great example is with MRIs – we know that, if a patient receives an MRI at a free-standing imagery center instead of a hospital, it is one-third of the cost – with the quality being identical and the experience oftentimes better. Traditionally, that’s how healthcare worked.

Healthcare 30

Healthcare Net Promoter Score NPS Hospitality 30

PeopleMetrics

MARCH 1, 2018

Their Customer Lifetime Value going to zero. Touchpoints are simply ways that you interact with customers. If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. That’s extremely painful.

CX 97

CX CEM Finance Touchpoint 97

PeopleMetrics

FEBRUARY 12, 2018

Today's CX Secret revolves around the notion of a "Customer Experience (CX) Mindset." High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Insist on a great experience.

CX 63

CX Hospitality Hospitality CEM 63

PeopleMetrics

JANUARY 28, 2021

But it's 20 years and so much has changed in both the world and the customer experience employee experience industry since 2001, so we thought we'd sprinkle in some kind of nostalgic pictures of PeopleMetrics with some of the great people that have been at the company. Today is PeoplemMetrics' 20th anniversary!

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Fonolo

APRIL 4, 2023

Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Customers expect it and take note when it isn’t available.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81