Beyond Philosophy

JANUARY 7, 2023

This time, my colleagues were pioneers in customer experience, Lou Carbone ( Experience Engineering.com) author of Clued In , and Joe Pine (StratgicHorizons.com) , author of The Experience Economy. We discussed what we see changing in CX. We all think we are at a turning point in the movement.

CX 88

CX Management Consulting Customer Satisfaction Customer Experience Management 88

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

NPS 126

NPS CX Net Promoter Score Close the Loop 126

ClearAction

SEPTEMBER 29, 2016

Advancing Customer Experience Expertise in CX Month optimizecx. Customers are the lifeblood of everyone’s food on the table. No matter what your income source is, it’s fueled by customers. CX Day is in the first week of October, founded by the Customer Experience Professionals Association ( CXPA ).

CXM 66

CXM CX Customer Experience B2C 66

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

JANUARY 16, 2021

The Experience Economy dictates that people value experiences over material things these days. In addition to knowing what customers want, wouldn’t it also be great to know what works in Customer Experience Management? Key Ideas to Improve your Customer Experience.

Management Consulting 79

Management Consulting CX Customer Experience Customer Experience Management 79

Beyond Philosophy

MAY 15, 2021

Here are some highlights of the discussion: 03:27 Colin shares some context about the complexity of managing Customer Experiences for large global corporate entities. 07:09 Ryan reviews the concept behind the Dunbar Number, which dictates how many relationships people can manage. Follow Colin on LinkedIn and Twitter.

Customer Experience 103

Customer Experience B2B Healthcare Management Consulting 103

Beyond Philosophy

DECEMBER 5, 2020

Emotions are a significant influence on customer behavior with implications for your customer retention, customer loyalty, and, perhaps most importantly, customer-driven growth. Incorporating ways to measure and manage customer emotions is critical for your business strategy today. How can we help?

Management Consulting 78

Management Consulting Customer Retention Customer Loyalty Start-ups 78