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The Always Up-To-Date Guide To CX Events

Kerry Bodine

Transforming the Fan Experience 2015. Phillipines’ Customer Festival. Customer Experience Management Asia Summit. Digital Customer Experience Conference. Customer Response Summit. Next Generation Customer Experience. Portland, Oregon. Customer Service Experience.

CEM 97
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Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

Taking into account these personality-driven expectations is one of the more advanced concepts we cover in our Advanced Customer Experience Management training. Every organization has customer groups. For example: When talking to a customer from California, expect to chat a little.