ClearAction

OCTOBER 20, 2015

Customer experience excellence as context for every job means that it is always top-of-mind as the primary basis for the way we do our jobs. But this may not be the most appropriate definition of customer experience management. In customer experience management, my job is to maximize our index (e.g.

CXM 71

CXM Customer Experience Social Media Manufacturing 71

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Sprinklr

OCTOBER 13, 2021

Doing so can help you share winning strategies and messaging with employees and brand representatives on the front line, maximizing the potential of your customer data and improving customer engagement strategies across your enterprise. Ensure a consistent experience. Enable your teams. Protect your brand.

Social Media 101

Social Media CXM Social Listening Compliance 101

ClearAction

AUGUST 21, 2016

Temporary upticks in revenue are possible without it, yet optimization of customer lifetime value requires it. When day-to-day work of employees in every functional area incorporates customers’ expectations and when everyone perceives personal consequences for aligning their work with customers’ expectations.

Customer Experience 54

Customer Experience VOC CXM Voice of the Customer 54

Comm100

DECEMBER 11, 2017

Customer experience is often a multi-disciplinary effort, overlooking a myriad of departments including customer service, marketing, sales, product and so on. A customer experience manager or CXM is the link between the customer and the company, and the person who helps coordinate CX work across these different departments.

Customer Experience 61

Customer Experience Social Media CXM Contact Center 61

ClearAction

DECEMBER 15, 2015

Company growth is the ultimate reason for customer experience management, and companies that drive organic growth are more likely to thrive in the future. Momentum is an essential aspect of customer experience strategy and governance.

Customer Experience 63

Customer Experience CXM Customer Experience Management Construction 63

Retently

JULY 25, 2018

Companies that provide poor customer service can lose up to $75 billion – all because their clients don’t get the satisfaction and experience they want, which is usually because no company department is assigned to manage this business aspect. Customer Experience Is Directly Tied to Consumer Loyalty.

CEM 75

CEM Customer Experience Social Media CXM 75

ClearAction

MAY 24, 2016

The greatness of B2B purchase complexity, risk, and stakeholders usually leads to extensive interactions between the customer and supplier companies for a long time after the initial purchase. Engineers may be requested formally or informally to visit their counterpart (electrical, mechanical, chemical, industrial, software, etc.)

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Create memorable customer experiences. An omni-channel social listening strategy is the fuel that makes your customer experience engine run.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85