ECXO

AUGUST 12, 2024

This holistic understanding allows for highly targeted marketing messages and personalized interactions, significantly improving the overall customer experience. Integration and Interoperability: The future of MarTech lies in the seamless integration of platforms, unifying disparate data sources into a cohesive customer view.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

eglobalis

JULY 31, 2024

With a unified view, companies can understand customer journeys better, predict future behaviours, and tailor interactions to individual needs, significantly enhancing the overall customer experience.

Customer Experience 450

Customer Experience Social Media Predictive Analytics AI 450

Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

Lumoa

MAY 5, 2022

Working with CX is about being at the forefront, knowing your customers so well that you can design positive experiences and customer journeys that at the same time reduce or eliminate unwanted friction. The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market.

Customer Experience 103

Customer Experience CXM Artificial Intelligence E-commerce 103

Sprinklr

OCTOBER 7, 2021

With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. You can be more efficient by monitoring, measuring, and marketing in a single, unified customer experience management (Unified-CXM) platform. Paid strategy. Sprinklr Modern Research Lite.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167