Steven Van Belleghem

MARCH 12, 2021

These branded economies are not just a way to generate money; their main strength is to create a completely new form of fan engagement, involvement and loyalty. CXM and $NEXX coin. These are the two coins we created to experiment with: $CXM: This is the coin I created. CXM stands for ‘customer experience management’.

CXM 98

CXM Customer Experience Sports Customer Experience Management 98

Lumoa

MAY 5, 2022

Working with CX is about being at the forefront, knowing your customers so well that you can design positive experiences and customer journeys that at the same time reduce or eliminate unwanted friction. The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market.

Customer Experience 103

Customer Experience CXM Artificial Intelligence E-commerce 103

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Hodusoft

APRIL 27, 2022

A software contact center with an omnichannel communication feature also provides a unified view of the customer journey through different channels that facilitate complete monitoring. It has never been easier or more imperative to communicate digitally with your customers. . An overview of Multichannel Contact Centers.

Contact Center 105

Contact Center Omnichannel Social Media CXM 105

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Retently

JULY 25, 2018

Companies that provide poor customer service can lose up to $75 billion – all because their clients don’t get the satisfaction and experience they want, which is usually because no company department is assigned to manage this business aspect. Customer Experience Is Directly Tied to Consumer Loyalty.

CEM 77

CEM Customer Experience Social Media CXM 77

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60