Customer Experience Matrix

MARCH 29, 2010

The company was founded in 1996 to offer K.wiz data mining software and had reached pretty much its current form by the early 2000’s. This approach uses an “Intelligent Enterprise Server” to connect company touchpoints and data sources to thinkAnalytics’ data mining, recommendations and business rules engines.

Data Mining 75

Data Mining Engineering Touchpoint Start-ups 75

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Artificial intelligence (AI) is a top topic in customer experience management. You already know what ticks off customers. So, monitor behaviors that prevent issues.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

ClearAction

MAY 14, 2024

Yes, you know a lot from tone of voice and phrases used by the customer. Use real-time data-mining for staff coaching and aggregate data-mining for finding patterns for root cause analysis and permanent resolution. Technology allows you to data-mine videos, audio, pictures, sketches, and text.

VOC 48

VOC Data Mining Finance Touchpoint 48