Remove Customer Experience Management Remove Gaming Remove Management Consulting
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

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Advancing Customer Experience Expertise in CX Month

ClearAction

ClearAction and Marketing Future Forum help you center your business on customers, to accelerate and sustain growth. ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI.

CXM 66
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? Worse, one cheeky bloke suggested that if that were the case, maybe we shouldn’t spend money on customer research.

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

You want to see a complete view of your customers, what's going on, trends, etc. to be able to identify actionable insights on which you can take action to improve the customer experience." Janne Ohtonen Director of Customer Experience Management at Openet. linkedin twitter Why ? linkedin twitter Why? "

NPS 126