Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

eglobalis

JULY 31, 2024

With a unified view, companies can understand customer journeys better, predict future behaviours, and tailor interactions to individual needs, significantly enhancing the overall customer experience. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience 378

Customer Experience Social Media Predictive Analytics AI 378

Sprinklr

OCTOBER 7, 2021

The benefits of competitive benchmarking can only be realized once you choose a reliable social listening tool that meets your needs and aligns with your organization’s competitive benchmarking goals. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

JULY 29, 2021

Product innovation: Identify new product ideas and improvements based on customer suggestions. Top attributes: Identify top attributes loved by customers, and why. Low performing attributes: Identify the attributes that are most disliked by customers. Are you missing out on any of these? Learn More. Here are 19 use cases.

CXM 111

CXM Social Media Social Listening Manufacturing 111

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM Start-ups 87

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your unified social suites strategy should: Capture actionable consumer insights.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Sprinklr Distributed is part of Sprinklr’s unified customer experience management (Unified-CXM) platform , enabling your corporate and local teams to execute your marketing strategies as one brand.

Social Media 101

Social Media CXM Social Listening Compliance 101