Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. George Washington was the first President of the United States. Of course, George Washington. QUI TAKEAWAY: Customer service is what you do for your customers.

CXM 97

CXM CX Customer Journey Map Sports 97

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. Customers make decisions emotionally. ? Joseph Pine and James H. by Megan McArdle.

Start-ups 148

Start-ups Entertainment Education Customer Experience 148

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Fonolo

JANUARY 22, 2020

Customer Experience Strategies Summit, Toronto. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft. Smart Customer Service, Washington DC. SQM Customer Experience Conference, Coeur d’Alene, ID. CSPN Customer & Employee Experience Conference, Toronto.

Customer Service 129

Customer Service Contact Center CX Education 129