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With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable. Lets take a look at them.
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and CustomerExperienceManager at Cape Union Mart Group.
There’s no room for mistakes as tools like social media and customer survey’s enable customers to not only provide feedback easier, but share their negative experiences with others. Becoming the Next CustomerExperienceManager. CX Project Manager, Customer Service/Support/Success Manager.
After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customerexperiencemanagement. He employs a different feedback platform for the same purpose.
On corporate social responsibility at Dun and Bradstreet: Dun & Bradstreet over the past few years has really put focus on our corporate social responsibility program, including building relationships with non-profit organizations and supporting local communities. This is really close to my heart.
QuestionPro: Limited Features in the Basic Plan The availability of advanced features like specific survey question types and in-depth analytics tools exclusively in premium plans can make QuestionPro cost-prohibitive for organizations with limited budgets, such as smaller companies, startups, and non-profits.
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