SurveySensum

SEPTEMBER 23, 2024

Dive Into the Top Customer Experience Tools We’ve broken down top customer experience tools with their key features, pros, cons, ideal industry type, and price, along with their G2 ratings to help you make an informed choice. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media CRM 52

Lumoa

APRIL 13, 2020

When you want to generate insights from voice data the first thing you need to do is to transcribe the audio into text. This can be done using voice-to-text analytics, also known as speech-to-text analytics. When the audio is transcribed you can treat the transcribed text as normal text feedback.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Lumoa

NOVEMBER 29, 2021

However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. And yet still, acting on the customer feedback is hard.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

Lumoa

APRIL 3, 2018

That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. That's where text analytics technologies come into play.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

SurveySensum

OCTOBER 17, 2023

And has a lightning-fast customer support team Best Features The product is easy to use. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. Retently Retently is one of the customer feedback tools for NBFCs. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

JULY 10, 2018

However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer. Companies receive real time feedback in massive volumes, if they only start listening to their customers. And yet still, acting on the customer feedback is hard.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

PeopleMetrics

JANUARY 28, 2021

and I was arguing back then that as long as we had the permission of the customer to have a follow-up, that we're doing the customer a service, and this is not market research what we're doing - this is customer experience management. Audrey: Yeah, the big thing with text analytics is being able to do it at scale.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Qualtrics

MARCH 6, 2019

Simply having a customer experience management program is no longer a competitive advantage on it’s own – when it comes to competing on experiences, it’s table stakes. 91% said improving customer experience is a top 3 priority for their company. Managing online reputation and engaging with customers.

CX 24

CX Customer Experience Social Media Text Analytics 24

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. One, it is best for SMEs and developing-stage companies who avidly want to listen to their customers and act on their feedback. . Text Analytics. SurveySensum.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52