Beyond Philosophy

JANUARY 7, 2023

08:31 Pine describes how experiences are about people’s time, not wasting it but making it well-spent. ” 20:00 Carbone announces a milestone for customer experience management, getting a nod from academia. 12:51 Colin threatens to sing Abba’s “Knowing me Knowing You.”

CX 88

CX Management Consulting Customer Satisfaction Customer Experience Management 88

Beyond Philosophy

MARCH 16, 2023

With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? Worse, one cheeky bloke suggested that if that were the case, maybe we shouldn’t spend money on customer research.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

DECEMBER 5, 2020

Emotions are a significant influence on customer behavior with implications for your customer retention, customer loyalty, and, perhaps most importantly, customer-driven growth. Incorporating ways to measure and manage customer emotions is critical for your business strategy today.

Management Consulting 78

Management Consulting Customer Retention Customer Loyalty Start-ups 78

Beyond Philosophy

JANUARY 16, 2021

The Experience Economy dictates that people value experiences over material things these days. In addition to knowing what customers want, wouldn’t it also be great to know what works in Customer Experience Management? Follow Colin on Linkedin and Twitter.

Management Consulting 79

Management Consulting CX Customer Experience Customer Experience Management 79

Beyond Philosophy

APRIL 17, 2021

Key Ideas to Improve your Customer Experience. We chose this topic for our new podcast series, The 10 Most Effective Ways to Influence Your Customer because it is foundational to Customer Experience management. Here are a few key moments in the discussion. Follow Colin on Linkedin and Twitter.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

MAY 15, 2021

Here are some highlights of the discussion: 03:27 Colin shares some context about the complexity of managing Customer Experiences for large global corporate entities. 07:09 Ryan reviews the concept behind the Dunbar Number, which dictates how many relationships people can manage. Follow Colin on LinkedIn and Twitter.

Customer Experience 103

Customer Experience B2B Healthcare Management Consulting 103

ClearAction

SEPTEMBER 29, 2016

ClearAction and Marketing Future Forum help you center your business on customers, to accelerate and sustain growth. ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI.

CXM 66

CXM CX Customer Experience B2C 66