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His expertise is in customerexperiencemanagement, business transformation and cultural change programs. Damian then decided to move from organisational psychology and focus his attention on consumer psychology and in particular customerexperience, behavioural economics and customer-centric cultures.
You want to see a complete view of your customers, what's going on, trends, etc. to be able to identify actionable insights on which you can take action to improve the customerexperience." Janne Ohtonen Director of CustomerExperienceManagement at Openet. linkedin twitter Why ? linkedin twitter Why? "
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