Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

DECEMBER 4, 2024

Use an omnichannel approach to reach your customers where they prefer to engage. SurveySensum is a top customer experience management platform. AI-Powered Analytics: Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

SEPTEMBER 23, 2024

Dive Into the Top Customer Experience Tools We’ve broken down top customer experience tools with their key features, pros, cons, ideal industry type, and price, along with their G2 ratings to help you make an informed choice. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. It’s designed for the entire service experience and trained on the best customer experience (CX) data—billions of data points from real customer interactions. How does generative AI work? Here are a few of the most common benefits.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

MAY 19, 2023

Use an omnichannel approach to reach your customers where they prefer to engage. SurveySensum is a top customer experience management platform. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 2, 2023

However, SurveySensum offers 24×7 omnichannel customer support to offer exceptional customer services and it’s also cost-effective making it accessible for businesses of all sizes. NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52